Connecting Salesforce

👤 This documentation is intended for Site Administrators and/or Salesforce Administrators.


The Sisense for Cloud Data Teams Salesforce Integration allows for data to be extracted from a Salesforce instance and loaded into the Sisense Cache. Salesforce tables that have been cached can be queried in charts and joined to other cached tables. The Salesforce integration is an add-on feature. Site administrators can contact their Account manager for additional information.

Creating a Salesforce Connected App

To connect Saleseforce to Sisense, a Connected App must first be created within Salesforce.

1. Click "Setup" in the top right of Salesforce. 

2. On the left navigation pane, within the "Build" menu expand "Create" and select "Apps." 

3. Under the "Connected Apps" section, click "New" to create a new connected app. 

4. Fill out the basic information and check "Enable OAuth Settings" to open the OAuth form. Use the following callback URL and add "Access and manage your data(api)" to the selected OAuth scopes.

Callback URL 

5. Click "Save" at the top of the new connected app form.

6. Copy the Consumer Key and Consumer Secret to enter into Sisense's new datasource form. 

Connecting a Salesforce Instance to Sisense for Cloud Data Teams

Once a connected app has been set up, navigate to the data-burger menu in Sisense and click "Add Database" to add a new datasource. In the database type dropdown, select "Salesforce," and fill out the form with the following credentials.

  1. Display Name: This is the name that is visible in the datasource selector.
  2. Login Email Address: This is the email address of the admin account used to log in to
  3. Login Password: This is the password associated with the Login Email Address.
  4. Login Security Token: This is the security token only; do not include the password as a part of this field. If the user does not have or has forgotten the security token, follow these steps in Salesforce:
  5. From the personal settings, enter Reset in the Quick Find box, then select Reset My Security Token
  6. Click Reset Security Token. The new security token is sent to the email address in the Salesforce personal settings.
  7. Client ID: This is the "Consumer Key" from Creating a Salesforce Connected App above.
  8. Client Secret Token: This is the "Consumer Secret" from Creating a Salesforce Connected App above.

Caching Tables from a Salesforce Instance

After connecting Salesforce to Sisense, any tables to be used in a query must be cached. To cache a Salesforce table, navigate to the Cache Settings through the gear icon at the bottom of the sidebar and select the Salesforce instance from the datasource dropdown menu.

Click on the table to be cached to open its cache settings. Select "Full" from the caching strategy dropdown.

An interval based strategy will cache the table on the interval selected in the dropdown.

A schedule based strategy will cache the table at the selected time every day.

Querying Salesforce Tables

After the relevant tables have been cached, they can be queried within a chart like any other table.

SELECT * FROM salesforce_database.opportunties;

Once the tables have been cached they can be seen in the schema tab when the salesforce connection has been selected as a datasource. As the tables are stored on the cache, they will need to use Redshift's syntax. Documentation on how to query the Sisense Cache can be found here and guidance on how to join Salesforce tables to other tables can be found in our cross-database join documentation here.